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Frequently Asked Questions (F.A.Q.)

Membership

Q: How do I become a wholesale member?

A:For information on becoming a wholesale member, please contact us at 800-458-7627 (SOAP) or Sales@LSPMail.com.

Q: Why can’t I log into my account?

A: It can take up to 30 days from your original purchase date to active your wholesale account. If you are a new wholesale member and you are not able to login, feel free to call (800-458-7627) or email us Sales@LSPMail.com to inquire about your account.

Reward Points

Q: How do I earn rewards points?

A: Reward Points are given through authorized Go Healthy 360 distributors. To locate a distributor in your area, feel free to call (800-458-7627) or email us at (sales@lspmail.com).

Q: If I have reward Points, why is it asking for my credit card?

A: This can happen for two reasons. Either you do not have enough reward points for your entire order or you have items in your cart that have order restrictions that will not allow you to use points on them. For further assistance please call (800-458-7627) or email us at Sales@LSPMail.com.

Q: How I do I receive my Reward Points for Go Healthy 360.com?

A: You will receive your GoHealthy360.com Reward Points once your Wholesale Account is set up and activated by your authorized dealer.

Q: Why did my order take more points than the items were worth?

A: Your order took your REWARD POINTS to cover the shipping and handling cost of your order because you did not reach the $75.00 (MEMBER PRICING) amount on your Wholesale order to get Free Shipping and Handling.

Products

Q: Are any of the Liquid Soap Products tested on animals?

A: No. As a matter of fact, all the brands we manufacture -- Liquid Soap, Natural Visions and Pure Selects -- have received the PETA Cruelty Free seal of approval.

Q: I used to purchase gallons of product from Liquid Soap Products, but all I see are liters. What happened to the gallons?

A: The gallons are not offered on GoHealthy360.com. If you wish to purchase our gallon products you can call us at 800-458-7627 or email us at Sales@LSPMail.com. The gallons are not available for purchase with reward points.

Q: Are the laundry detergents offered on GoHealthy360 approved to work in a high efficiency washing machine?

A: Yes, all of our laundry soaps (Liquid Soap, Natural Visions, Pure Selects) can be used in high efficiency washing machines. A high efficiency detergent is one that is highly concentrated and has low sudsing characteristics, and all of our detergents have been designed to meet these criteria.

Q: Which products are considered to be your purest and most environmentally friendly products?

A: As the name implies, our Pure Selects product line is the purest and most environmentally friendly line that we offer. This line of products contains no fragrance or dyes. It is also free of all SLS, ALS, and Cocamide DEA. Our Natural Visions and Liquid Soap Products lines are concentrated, made in USA and environmentally-friendly.

Q: How long will an EXTREME VALUE PACK last me?

A: The EXTREME VALUE PACKS can last a family of four up to one year when used as directed.

Q: What does that date stamp mean on my liters of Natural Visions products?

A: That date is the manufacturing date that your products were made. It is not an expiration date.

Order Questions

Q: How long does it take to process and ship my order?

A: We process and try to ship all orders in 24-48 hours of receiving them.

Q: How long does shipping take?

A: We ship 99% of orders with FedEx Ground so shipping time is 2-4 business days to most locations from the time the order ships.

Q: When will my order be shipped out to me?

A: We try to ship all orders within 48 hours of receiving and processing them (not counting weekends or holidays). We ship from the Kansas City, MO area so the shipping time, is 2-5 business days to you, based on your proximity to us.

Q: How can I track my order?

A: Once your order has shipped you will receive an email with your tracking information. We will send this information to the email we have on file.

Q: Why did my order take more points than the items were worth?

A: Your order took your REWARD POINTS to cover the shipping and handling cost of your order because you did not reach the $75.00 (MEMBER PRICING) amount on your Wholesale order to get Free Shipping and Handling.

Q: Why will it not allow me to check out and pay with my points?

A: There are three reasons for this. 1. You are not logged in. You have to be logged into www.GoHealthy360.com to be able to use your REWARD POINTS. 2. If your WHOLESALE MEMBERSHIP qualifies you to have access to order EXTREME VALUE PACKS, then maybe you are trying to order an EXTREME VALUE PACK, these are available to you one time per year with your REWARD POINTS. Please check your ORDER HISTORY (upper right hand corner of page) and you will be able to view when you last ordered an EXTREME VALUE PACK. 3. You have more than one EXTREME VALUE PACK in your cart at time of checkout. You will need to EMPTY CART, logout and log right back in and you can complete your checkout with one EXTREME VALUE PACK.

Q: Can I pay part of my order with points and part with a credit card?

A: No, you cannot. Orders are paid for with ALL POINTS or ALL ON THE CREDIT CARD. The only time you can do a split transaction is when your order is more points then you have available, then you can apply your points to the order and pay the remaining balance on your credit card.

Terms & Conditions

Please click here to view the GoHealthy360 Terms & Conditions.

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